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Loss of cooling, 2009 Sienna
I experienced a serious loss of cooling incident in my 2009 Sienna, which stopped the motor and stranded me. I had it towed to Chapman’s, and they began the tedious process of engine diagnosis to figure out what initially went wrong (radiator? water pump?) Since the vehicle had been driven a few miles farther than I wanted to, the motor experienced extreme heat without any cooling. This can damage the head, pistons, valves, etc. I was not surprised then to learn that I may have damaged the engine to a point of needing a full (used) replacement. Rather than repair an older (152k mi) van, I chose to shop for a newer vehicle. John Chapman offered to look over the new vehicle I had chosen before I purchased it, and was very helpful in handling all of the details of the old van and in getting me back on the road in my replacement. Everybody at Chapman’s was very easy to deal with at a time when I really needed the help; I highly recommend this shop.
RICK H.
